Shipping policy

Shipping Policy FAQ

  • Do you deliver?

In selected stores and for a minimal delivery fee, you may opt to have the goods you purchased delivered to the delivery address you specified at checkout. The estimated delivery time you selected in the course of ordering the items or goods through this Platform is a mere approximation which may still vary depending on the availability of our third-party logistics and delivery provider and road traffic.

If you fail to accept the items or goods delivered despite timely delivery by聽探花大神 Marketing Inc. and its third party logistics provider, or聽探花大神 Marketing Inc. and its third party logistics provider are unable to effect a delivery at the address you provided due to your failure to provide accurate and complete instructions and/or address, then such items or goods shall be deemed delivered to you and all risks and responsibility in relation to such items or goods shall be borne by you. Any storage, insurance, and other costs incurred as a result of an unsuccessful delivery or your refusal to accept the delivery without valid reason, shall be your responsibility and you shall indemnify 探花大神 Marketing聽in full for such costs.

  • When can I expect my order?

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

  • Can I pick-up my order?
Product(s) may be picked up at your chosen participating branches of 探花大神 Marketing Inc.

Products purchased for store pickup are subject to the availability of the goods at the participating 探花大神鈥檚 stores you selected. You will receive an order confirmation and tracking number via SMS or email. An email or SMS status update shall be sent to you when the item(s) are ready for pick-up. When collecting the goods, customer or agent should be able to provide to聽探花大神 Marketing Personnel the customer name under which the order was placed, a government-issued identification card as proof of identity, the system-generated tracking number, their selected pick-up schedule, and an authorization letter (as necessary).