探花大神

Customers who bought items from听探花大神 Marketing at regular price can apply for return/exchange up to听fourteen听(14) days听from the date when the order is received, where day one is the receiving/collection date. Meanwhile, items bought during sale events, at markdown price, or using Vouchers can apply for return/exchange up to seven (7) days from the date when the order is received/collected.

Valid reasons for return and exchange include the following:

• Product that is fundamentally different in nature from the product specified in the website;
• Faulty, defective, or damaged product (except for products under "Clearance");
• Product that is not as advertised on the website; or
• Wrong item is delivered;

Be sure that all items to be returned are still in their original packaging, with complete accessories and attached price tag.

For consumable items, only sealed or unused can be requested for return/exchange.

All returns have to be initially processed through the听探花大神 Marketing website and completed in any of听探花大神 Marketing听branches nationwide.

Selected item/s for exchange may be of the same or higher value as the original item being returned. The price difference of item/s with higher value than the original item must be paid. Customer waives any excess amount if item chosen for exchange has lower value than the original item.